As part of its continuous efforts to achieve excellence in e-services, and in alignment with the objectives of Saudi Vision 2030 for government digital transformation, Ministry of National Guard Health Affairs “MNGHA" continues to highlight the “Digital Complaint (Balagh Raqmi)" service as a key tool provided by the Digital Government Authority (DGA) to enhance the efficiency of the digital ecosystem. This service enables beneficiaries to actively participate in assessing the responsiveness of government entities to procedural complaints and address technical issues.
The “Digital Complaint (Balagh Raqmi)" service aims to empower beneficiaries—including individuals, business, and government entities—to elevate the quality of digital services by submitting reports and complaints related to government response performance or technical issues that affect user experience. Through a transparent and timely institutional workflow, this initiative ensures that beneficiary feedback is addressed efficiently.
Key Objectives of the Service:
- Enhancing the beneficiary experience of digital services
- Increasing beneficiary satisfaction levels
- Ensuring effective responses by government entities to beneficiary complaints
- Improving the efficiency and quality of government digital services
- Accelerating the pace of digital transformation
In this regard, MNGHA reaffirms its full commitment to adopting all tools that safeguard beneficiaries' rights to access high-quality digital services. It also encourages all users to benefit from this service to strengthen direct communication channels and ensure the continuity of technical operations in accordance with the highest quality standards.
Beneficiaries can access the service and submit their complaints through the official channels approved by DGA.
Service link:
Submit a complaint - Digital complaint | National Portal