As approved by H.E., Dr. Bandar Al Knawy, Chief, Executive Officer, NGHA we are pleased to announce the implementation and activation of Direct Inward Dialing (DID) and Direct Outward Dialing (DOD) services at KAMC, Central Region, which will be launched on Wednesday, 22 June 2011. This is part of phase 1 to enhance and develop the telecommunications service provided to the employees and end-users of NGHA.
Direct Inward Dialing (DID)
Direct Inward Dialing (DID) provide us with the latest advanced technology which enables the end-users to receive the incoming calls directly. Also, it will simplify the way to contact the staff that will enable the caller to contact the required extension easily. DID service will decrease the demand on the direct lines.
Direct Outward Dialing (DOD)
This service will allow the caller ID (extension) to appear in the receiver screen as direct line in 7 digits instead of the main hospital number.
DOD service will ensure the business continuity and build a relationship with the patients, costumers, visitors and staff as it will simplify to identify identity of the caller.
Contact Center
The Contact Center solution provided different types of call report to support various departments by managing the staff during peak call hours to reduce call-waiting time and enhance the services provided for patients, departments and staff. Also, Contact Center will increase the productivity of the staff
Advantages of Contact Center:
- Minimize call-waiting time for the callers to NGHA.
- Improve the performance of the staff. Automated evaluation report for the workload and staff productivity through the system by providing different types of call reports.
- Reducing costs and improving service levels.
- Managing the staff during peak call hours. Ensuring all calls are handled quickly, effectively and routed to appropriate people.
- Increase the incoming calls for NGHA.
- Enhance the quality of services provided for the patients.
•Reduce the number of drop calls from the caller.
- Increase system services capacity.
Due to the activation of (DID/DOD) services, we are pleased to announce the new telephone, fax and contact centers numbers for KAMC-Central Region:
- The main hospital number 252-0088 will be changed to 801-1111.
- The main housing compound number 252-0252 will be changed to 804-4444.
- The hospital fax number 252-0140 will be changed to 801-1000.
Further, the Contact Centers extensions will be changed and it can be directly called from outside as a direct line by adding "80" prior to the extension number (e.g. 8012345) as shown in the table:
Department |
Old Extension |
New Extension |
Direct Line |
Admission Section |
12626 |
10066 |
80-10066 |
Outpatients Appointments |
12525 |
10077 |
80-10077 |
Dental Center |
14004 |
10088 |
80-10088 |
Patient Relations |
12999 |
10299 |
80-10299 |
National Family Safety Program |
40222 |
40022 |
80-40022 |
Business Center |
18787 |
|
80-18787 |
Local Recruitment |
12300 |
|
80-12300 |
Medical Protocol Department |
16000 |
|
80-16000 |
Pharmacy (Medication Refill) |
18740 |
|
80-18740 |
Health Care Specialty Center |
46500 |
|
80-46500 |
Note: the old and new numbers will work as parallel for one (1) year.