In an effort to implement an effective channel of timely communication of critical lab results to patients and primary physicians in order to ensure patient safety and health care quality, the Ministry of National Guard - Health Affairs, has developed an electronic system, Critical Lab Results Notification System (Takeed).
The system will be implemented in all MNG-HA’s facilities, which includes all medical cities as well as primary health care centers, to ensure that notifications about critical lab results reach patients and physicians either through the pager, a text message, or by email.
Additionally, the system features an alert acknowledgement by the clinicians about the critical lab results, either via the automatic Interactive Voice Response (IVR) or through the Critical Lab Results Notification System (Takeed).
The development and implementation of such a system stands as a recognition for MNG-HA’s commitment to continuously improve patient safety and the quality of healthcare services.