Bed Management Department at KASCH
The Bed Management Department is in charge of making sure that patients and their families get the care they need by assessing, planning, facilitating, and coordinating care. It works with a lot of different departments and services to get patients out of the hospital as quickly and safely as possible while maintaining high standards of clinical care.
Mission
Ensure that the hospital beds for inpatients are used effectively and efficiently and that patient flow is at its best.
Vision
As part of the MNGHA's plan to change, the bed management department is working to improve the flow of patients and care transitions within King Abdulaziz Medical City while keeping patients safe and giving them a great experience.
Objectives
- Create, track, and test the patient journey to ensure hospital beds are available, patients are safe, the system works well, and both patients and staff are happy.
- Establish, administer, and track admissions, discharges, and transfers hospital-wide.
- Monitoring demand/capacity and bed/service balance to improve the flow of patients, safety, experience, and staff satisfaction.
- Work with clinical departments and healthcare experts to identify "pain points" in the system where patient flow is challenging and causing delays. Then, apply operational, clinical, and service improvement strategies/interventions to improve patient flow.
- Encourage clinical departments and health care professionals to develop standards based on best practices. These standards aim to reduce the number of patients who don't need to be admitted, make care for inpatients more consistent across providers, and shorten the length of stay for patients.
Scope of Service
Admission Office:
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The admissions section is in charge of letting patients in and keeping an eye on how they get to their rooms.
- All KASCH beds are given out and managed by the admissions section, which is open 24 hours a day, 7 days a week.
Medical Coordination:
- During working hours, it is the job of the medical coordination office to coordinate all requests to move inpatients from other health care facilities to KASCH.
- Work together with the other departments for patients who want to leave KASCH.
Case Management:
- It helps connect the patient with care providers and other resources during a hospital stay.
- Help and keep an eye on delivering all services needed by patients who have been admitted.
- Focus on the quality of a patient's discharge by ensuring the highest case management standards are met while they are in the hospital.
Medical Equipment Dispensing Unit:
- Medical equipment is given to inpatients who need it at home to continue getting care there.
- If there are any problems with medical equipment, you should work with the maintenance department.
- Follow up on patients' medical equipment (OT or RT) by talking to the central warehouse or the cash purchases department.
Command Center:
- A support line to help staff deal with problems that might slow care in inpatient units or during OP clinic visits.
- Send problems up the chain of command to the Medical Services Department to deal with them.
Email:
BedMgtKASCH@MNGHA.MED.SA
EXT. 54444
Programs provided
- 5 Es model of Integrated Discharge Planning (Case Management).
- Bed Blocker Program
- Command Center
- Same Day Admission (SDA) of elective surgical cases
- D7 review of newly admitted cases with potential long stay
- Home Sweet Home Project in the discharge lounge unit
- No sitter escalation process
Education and Training
Internally, guest speakers give a series of short talks to help case management staff learn more about their jobs.
Additionally, our staff can participate in courses offered by Training & Development Department.
Clinical Care Outcomes
Reduction in ALOS by:
- Getting and giving home equipment without waiting too long.
- Utilizing When necessary, re-admissions for procedures SDA for elective surgeries.
- Using the "Home Sweet Home Project" in the discharge lounge frees hospital beds, especially in the winter.
Leadership
Dr. Hamad Alkhalaf
Chairman
Achievements and Awards
Pediatric Acute Unit (PAU) initiative project which is a designated floor in ER (Unit 61) to accommodate low acuity cases with expected short hospital stay during the winter season (commenced on 03 December 2017).
NICU (11 January 2017) and PICU (December 2017) work flow:
Launched a Command Center in KASCH on 01 March 2017.
Establishment of Same Day Admission Program (2018)
New initiatives to reduce the LOS during the winter season:
Introduction of Home Sweet Home Project in the discharge lounge unit.
Processing of equipment request from day 1 of admission.
Processing of expected day of discharge from the surgical PICU (PICU-B53).
Accommodating chronic ventilated patients into regular floor ( ward 71)
No Sitter Escalation Process. Implemented on 08 February 2020. This will trigger a stepwise escalation process that involve many parties. The aim is to have sitters for all new inpatients.
Day 7 Review. Implemented on 04 April 2021.
Establishment of dedicated four (4) Burn Unit beds in PICU B52 (7 March 2021).
Contact KASCH Bed Management
Administrative Assistants' Office
Exts. 53775 - 53778
Ms. Alia Alassiri, Supervisor Case Management and Medical Equipment-KASCH
Ext. 51716 – Pg. 4660
Post Discharge (pediatric) line only – Ext. 51717
Mr. Mofarreh Alqarni, Supervisor Bed Management-KASCH
Ext. 51414 – Pg. 2600
Admission-KASCH hotline: Ext. 54422 / 52271 – Pg. 4422
Ms. Haya Alqahtani, Supervisor Command Center-KASCH
Ext. 53436 / 54444 – Pg. 5596