General Guidelines

Appointment Information

The MNGHA Hospitals official working hours:

From Sunday to Thursday, From 08:00 am to 05:00 pm.

Dear patients, please adhere to the following regulations and instructions:

Any change in your registered information, such as your marital status, address, or telephone numbers, must be submitted to the registration office.
If you have a letter of exception, kindly remember that it is valid only up to the expiration date indicated on your medical card.
Your use of another patient's card is medically dangerous and subjects you to questioning.
Please attend no more than 15 minutes before your appointment time to avoid overcrowding in the clinic.
Please do not bring the children to the hospital unless they are the patients.
If it is necessary to cancel or change an appointment, please do this no later than 24 hours before the appointment time.

Admission Information

General Rules of Admission:

Using another patient's card is medically dangerous and makes you accountable.
Bringing children to the hospital is prohibited unless they are the patients.
The date of admission given does not imply reservation of the bed until confirmed by the admission office.
Please ensure that your contact numbers are correct, as we will communicate with you and inform you of the time of attendance.

Patient Rights and Responsibilities

Patient Rights:

Receiving appropriate and available healthcare services at medical facilities under the Health Affairs of the Ministry of National Guard, in accordance with applicable procedures.
Being treated with respect and dignity at all times and in all circumstances, while respecting the patient's culture, religious, and social values.
Ensuring the provision of a safe environment for patients and their families within medical facilities, according to the regulations and procedures of the Ministry of National Guard's healthcare system.
Maintaining patient confidentiality and privacy, including:
1. Patients are not required to speak to anyone other than their healthcare team.
2. Patients have the right to refuse to meet or speak with anyone not directly involved in their care, including visitors.
3. Only those directly involved in the patient's care may access their medical records and health information.
4. Patients have the right to be examined and assessed in designated areas, away from the hearing and sight of others (if possible).
5. If a patient feels harassed by other patients or visitors, they may be moved to another room, provided the facility has available rooms and permits such procedures.
Isolation of the patient for preventive or security reasons if necessary.
Patients have the right to know the name of their attending physician and anyone involved in their medical care.
Ensuring patients have appropriate means to contact their families.
Providing adequate pain management and taking all reasonable steps to alleviate it based on medical decisions.
Providing translators to facilitate communication between the patient and the medical team for non-Arabic speakers.
Patients or their legal representatives (guardian, custodian, or legal representative) have the right to a comprehensive explanation of their condition and the medical procedures related to their treatment, including possible complications. If such information could harm the patient's health, it should only be disclosed to the authorized individuals. After agreeing to the explained procedure, the patient or their representative must sign the medical consent form according to the applicable regulations.
Patients or their representatives have the right to refuse any treatment, with an explanation of the potential consequences provided by the attending physician. If refusal of treatment prevents the provision of appropriate medical care, the relationship with the facility will be terminated through a formal notice to the patient or their representative. Before leaving the hospital, the patient or representative must sign a treatment refusal form.
Patients have the right to consult any specialist regarding their condition at any other medical facility at their own expense.
Patients have the right to accept or refuse participation in medical research.
Patients and their families must be provided with guidance and instructions to benefit from the provided care, including preventive care and medication or dietary instructions (if applicable).
Patients or their representatives must be informed of the necessary guidelines and instructions when a transfer to another facility is required to continue treatment, in accordance with the facility's procedures and treatment eligibility.
The Patient Experience Department and its representatives within the Health Affairs facilities will inform the patient or their representative of the relevant rules, regulations, and procedures, and how to submit suggestions or complaints, as well as follow up on these matters to inform them of any outcomes.
Filing complaints, suggestions, or feedback by the patient or their guardian will not negatively impact the patient's treatment or care.
Patients must receive all necessary instructions, appointments, medications, and supplies (if applicable) before discharge from the hospital.

Patient Responsibilities:

Dear patient,

The Health Affairs of the Ministry of National Guard strives to provide you with the best possible healthcare and treatment. To facilitate this, we have established a set of guidelines to ensure the efficient delivery of medical services. Therefore, you and your family are required to observe the following:

To assist in formulating an appropriate treatment and medication plan, please inform your doctor of all relevant information about your medical condition, including previous hospital visits, medications used, and any changes that occurred during treatment.
Attend all scheduled appointments and follow the medical follow-up plan prescribed by your healthcare team.
If unable to attend an appointment, patients must reschedule through the available communication channels.
Patients and their families must strictly adhere to the treatment plan set by the healthcare team.
The Health Affairs provides highly skilled medical personnel capable of determining the appropriate treatment methods for each condition. The patient and their family assume full responsibility for any consequences arising from refusing treatment or failing to follow given instructions.
Patients and their families must adhere to the scheduled times for medical tests or visits with the attending physician, even if they are feeling better. If unable to attend, the patient must contact the clinic's appointment department or the Patient Services department (Information Center) at least 24 hours prior to the scheduled appointment.
Patients, their families, and visitors must comply with all rules and regulations of the medical facility.
Patients and their families must treat the medical team with respect and consideration for the feelings and conditions of other patients.
If a sitter is permitted for the patient by the physician, the sitter will be given an authorization form and must comply with the conditions listed in it.
Patients and their families are required to take care of any property or equipment provided by the facility for their use.
Patients should not bring valuables to the hospital, and failure to follow this instruction will result in the patient and their family being responsible for any losses.
Patients and their families must leave the facility promptly upon completing the treatment procedures and discharge formalities.

We wish you and your family good health and well-being.

Patients Sitters

Sitter Guidelines:

Only one sitter is allowed (minimum age of 18).
A sitter for patients under 18 may be permitted.
Sitter authorization is based on the medical or social need of the patient, as determined by the physician or social service officer.
The sitter should be female for female patients and children, and male for male patients, except for those in shared rooms.
Sitters are not permitted to bring children.

Sitter Rights:

The sitter must inform the responsible nurse or the emergency room if they feel unwell, and a qualified replacement will be provided for the patient.

Sitter Responsibilities:

Sitters are not allowed to use the ward kitchen.
Sitter must wake up at 7:30 AM.
Sitters must not walk barefoot.

End of Sitter Authorization:

When the patient is discharged from the hospital or when a temporary pass is issued.
When the doctor determines that the patient no longer requires a sitter.
If the sitter violates hospital regulations or fails to follow the instructions outlined in the sitter guidelines.

Operations Preparation Rules

Day Care Unit

Pre-operative Instructions for adults (more than 14 years old)

You must call two days before your surgery date to confirm your operation. If your surgery date is on Sunday, you will need to phone the Thursday before. If you do not call extension 12241, your surgery will be canceled.
Please be there 30 minutes before your scheduled time.
Please leave jewelry and valuables at home. Only bring a small amount of money with you if necessary.
Please have a shower and wash your hair the night before surgery.
Kindly bring in all your medications.
Kindly bring in your crutches if you are advised to use them.
Medications:

If you have diabetes, do not take insulin or any other diabetic medication on the morning of surgery.
If you have high blood pressure, please take your regular blood pressure medication with a small sip of water the morning of surgery.
If you are asthmatic, take two (2) puffs of your regular inhalers the morning of surgery.
If you take any other medications in the morning, confirm with the surgical coordinator, doctor, or PAC clinic whether to take your medication as usual.

Please do not eat or drink anything from midnight onwards the night before your surgery except water; you should stop it two hours before surgery.
Ensure you have organized a lift home by a responsible adult over 18 years of age after surgery. Do not drive yourself home.
If you develop sore throat, cough, runny nose, or fever the day of surgery or the day before, please call: Day Care Unit/ Patient Services in KAMC, Tel: 0118011111, ext: 12241, and let them know.

Cardiac Sciences

Procedure Instructions:

If you have been scheduled for Dobutamine Echocardiogram and cannot come on the appointment date, please call 2520088 Ext.18582 to cancel or reschedule the appointment.

Kindly take all your medications as ordered by your doctor unless specific instructions to hold the physician give some medicines.

You can have a light meal on the day of the procedure.

These regulations are necessary for your safety during and after the procedure. Your procedure will not be performed if these regulations are not followed.

Please, bring a companion to accompany you.

Adult Cardiac Step down

These instructions are before and after Cardiac Catheterization and discharge home.

Introduction:

Cardiac Catheterization is a diagnostic procedure for the arteries of the heart (the Coronary). The method involves the introduction of the thin plastic tube (The Catheter) through the artery to the arm or groin and injecting the coronaries with special contrast. Only the "Stick" (injection) for local anesthesia might cause a little pain. However, the passage and injecting of the coronaries are entirely painless.

Before the Catheterization:

You should follow these instructions:

Please do not eat or drink for at least 6 hours (preferable after midnight) except when taking medication when a small sip of water is allowed.
Patients with diabetes – Patients taking medicines to control their diabetes should not take them six hours before the procedure. However, they may take medication for other conditions with a small sip of water. We will give diabetes medicines to the patient as soon as the procedure is completed.

You may shower the night before the procedure or the same morning as the procedure, after shaving all the groin area.

After the Catheterization:

The medical team is going to move you from the Catheter laboratory to a nearby room. After removing the tube from the groin, the groin will be pressed for 10 minutes to prevent bleeding. The opening in the artery is not usually closed by stitches, but by direct pressure, the bleeding will stop spontaneously.
You must not sit up, vend or mob either area where the procedure was carried out (e.g., the arm or the leg/ groin area). This is to prevent further loss of blood that may result in a delayed resumption of regular activity).
The patient will be discharged home 6-8 hours after the procedure unless repaired to stay in hospital for other medical reasons.

After discharge home:

The patient may don't drive a vehicle for 48 hours.
The patient must not prostrate on the ground for 48 hours. Sitting is preferred on a chair to avoid affecting the area. Prayers may be said on a chair, however.
After discharge home, the catheter area does not usually bleed, but the patient should expect some skin bruising at or near the puncture site; following the procedure. This bruising might move to the knee area but would disappear after 2-3 weeks. In case of bleeding after discharge, the patient should lay down in bed or on any solid surface where pressure is applied to the catheter area. If another person is available, he can apply pressure on the procedure site for 15 - 30 minutes to prevent bleeding. In any case, the patient with bleeding from the procedure site must come soon to the emergency department.
The patient should not feel any pain after discharge home. If feeling a medium or acute pain, the patient should come immediately to the emergency room.
The patient should carry out all the instructions of the physician before and after the procedure and after discharge home.

Protocol For Holter Removal during Thursday

After completing the 24 hrs Holter recording.
Proceed to the ECG department located on the ground floor of the Cardiac and Liver Building with the Holter recorder, Holter diary, and Medical card.
Please give the Holter recorder to the ECG Technician, or wait for the technician to remove it.
If there is no ECG technician around, please stay in the ECG department.

Note:

The ECG technician has other duties, performing portable ECG service. You may need to wait for some time until their rounds are finished.

For any query, please contact the ECG technician at Tel. no. 2520088 Extension number 16996 or 16749 or page 4434.

Event Monitoring

How to transfer a cardio call:

Place the Event Monitor on the left side of the chest, above the heart directly, so the four metal bases contact the skin firmly.
Press and hold the green recording button until you hear three beeps, then a whistle.
Release the button and keep still until the whistle stops. Avoid movement or talking during recording to lessen the artifact.
For any questions, please call (2520088-Ext. 17184-18581).

How to send recording:

Dial this number (2521820).
You will hear recordings.
Wait until the answering machine is finished with the instructions. Then give your name and the number of the recorder clearly and the symptoms such as; chest pain, palpitations, shortness of breath, dizziness, etc.
Hold the mouthpiece of the telephone against the cardio call speaker.
Press the yellow button until you hear some beeps followed by a whistle.
Wait until the whistle stops and your recording is being transmitted.

Note:

You can record new events again and again by following the mentioned above steps.

How to get an Event Monitor:

You will be called for your appointment when an event recorder is available.
When you come for event recorder hook-up, please bring the following:

For Saudis, bring an ID or an equivalent.
For Non- Saudis, bring an Iqama or a passport.
You have to pay 1000 SR as a deposit for the event recorder, which will be refunded upon returning the recorder to the laboratory.
As for the Business Center patients, they have to pay 2000 SR. One thousand Saudi Riyals for the procedure, and the other is a refundable device deposit.

Update My Consent

Go to the website

Visitation Rules

Visiting Times and Instructions

Dear Visitor,

We greatly appreciate your visit to the patient, as your purpose is to inquire about their health.

To ensure the patient's safety, comfort, and the highest level of care, we kindly ask that you adhere to the following guidelines: