A government website registered with the Digital Government Authority

Official Saudi Government website URL ends with med.sa

Website belongs to an official government organization in the Kingdom of Saudi Arabia always ends with med.sa

Official Reliable websites use HTTPS

Ensure the website is using the HTTPS protocol

Registered on Digital Government Authority: 20251201338

Messages Review

Patient
Platform: Malafi
Product: Messages
Service Classification: Inquiry
Service Type: Supportive
Proactive Service: Yes

An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to reviewing the inbox in case there are incoming messages other than medication refill messages, requesting a new appointment, expiration of eligibility, or a response requesting a new report, viewing messages issued from the complaints and suggestions icon, and submitting suggestions and complaints to the Patient Services Department, without the need to visit MNGHA premises.

Service Level Agreement

Segments Target

Individuals

Target User

Citizens, residents

User Attribute

Not applicable

Service Launch Date

1/9/2016

Service cost

Free

Service language

Arabic and English

Service execution time

Immediately

Service channels

IOS Application , Android Application

FAQ

Download user manual

Mobile Application

Log-in to Malafi application using your Nafath, biometric, or credentials.
Click on "Profile" in bottom of the screen.
Click on the Message icon.

An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.

National ID or Iqama number
Mobile Number
Military or employment enrollment confirmation

Comments & suggestions For any inquiry or feedback on the current page, please fill the required information.

Full Name