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MNGHA is committed to providing a secure and trusted digital environment that enables users to benefit from Digital Government Services and access information in accordance with approved rules and policies. The organization also recognizes the importance of privacy and personal data protection and is committed to keeping user information safe, secure, and confidential.
The Information Access Policy explains the general framework for how individuals may request access to public information or their own non-protected information generated through MNGHA electronic platforms, regardless of its form or nature. This includes personal health information, as well as health information that researchers may request for academic or research purposes.
Scope of the Information Access Policy
The Information Access Policy applies to requests from individuals seeking access to information available through MNGHA digital platforms, including:
- Non-protected public information
- Non-protected personal information
- Personal health information accessible under approved regulations
- Health information requested by researchers for studies and research purposes
Information Not Covered by Access
This policy does not apply to protected information that cannot be disclosed, including:
- Information whose disclosure may harm national security, state policy, national interests, or rights
- Information containing recommendations, proposals, or consultations related to legislation or government decisions that have not yet been issued
- Military and security information
- Commercial, industrial, financial, or economic information whose disclosure may result in unlawful gain or loss
- Information related to tenders, bids, and auctions where disclosure may affect fair competition
- Confidential or personal information protected under another law or requiring special legal procedures for access
- Protected information and documents obtained through agreements with another country
- Investigations, inquiries, monitoring, inspection activities, and seized materials related to crimes, violations, or threats
Acceptance of the Information Access Policy
By accessing and using MNGHA electronic platforms, you acknowledge your acceptance of the terms and conditions of the Information Access Policy and the use of related Digital Government Services.
MNGHA reserves the right to amend this policy at any time and for any reason. Any updates will be reflected through the “Last Updated” date shown on the page. This policy is subject to all applicable laws and regulations in the Kingdom of Saudi Arabia.
Main Steps for Accessing Information
Access to Personal Health Information
Individuals can review their personal health information through the Patient Services App. If more detailed information is needed, a formal request may be submitted in accordance with the approved procedures.
Researcher Requests for Information
Researchers may request health information by submitting a formal and detailed request that includes:
- The type of information requested
- The volume of information required
- The purpose of the request
- The intended academic or research use
Importance of Digital Government Services
Digital Government Services help users access information and services more efficiently and clearly. They also support faster procedures, improve user experience, and strengthen trust in electronic services.