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Cancel Appointment

  • Patient
  • Platform: Malafi
  • Product: Cancel Appointment
  • Service Classification: Integration
  • Service Type: Basic
  • Proactive Service: No

An electronic service that enables patients to cancel an appointment at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers. Patients can also view upcoming and past appointments, as well as appointment requests within a specified timeframe, without the need to visit MNGHA premises. In addition, it allows the patients to send the appointment ticket via email and display it in PDF format before canceling the appointment.​
Service Level Agreement
Segments Target

Individuals

Target User

Citizens, residents

User Attribute

Not applicable

Service Launch Date

1/9/2016

Service cost

Free

Service language

Arabic and English

Service execution time

Immediately

Service channels

IOS Application , Android Application

FAQ
FAQ
Download user manual
Mobile Application
App Store Google Play
  • Log-in to Malafi application using your Nafath, biometric, or credentials.
  • Go to the Main Page in Malafi application.
  • Click on the Appointments icon.
  • A list of all the scheduled appointments will appear.
  • Click on the appointment you wish to cancel.
  • Click on the button [Cancel Appointment].
  • A pop-up message will appear to confirm your wish to cancel the appointment.
  • Click on the button [Confirm].
  • A pop-up will appear to fill out the cancellation reason.
  • After writing the cancellation reason, click on the button [Confirm]
  • You will receive a message confirming your appointment cancellation

  • An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.

  • The patient must be eligible for treatment at t​he clinic at which he or she wishes to cancel the appointment.

  • National ID or Iqama number.

  • Mobile Number.

  • Military or employment enrollment confirmation.

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