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Digital Government Authority
Registered on Digital Government Authority: 20251201338

E-Services

The e-services at the Ministry of National Guard Health Affairs provide a fully integrated digital experience that reflects leadership in digital transformation. They enable patients, employees, and healthcare providers to access digital services efficiently and easily, enhancing user experience maturity and elevating the quality of healthcare. To explore all services MNGHA has unified all services provided through MNGHA​ Services catalog

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    • Radiology Results and Image Review

      An electronic service that provides patients at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers with the ability to view radiology images and results, without the need to visit MNGHA premises.​
      • Patient
      Service Details
    • Sick Leave Request Inquiry Service
      An electronic service that enables patients and visitors of Ministry of National Guard Health Affairs or its affiliated health centers to review and verify sick leave certificates (in both Arabic and English) through the Health Affairs website of the Ministry of National Guard, without the need to visit MNGHA premises
      • Verification
      Service Details Start the service
    • Social Club Membership Verification Service
      An electronic service that allows the concerned authority to verify the membership of the social club through the Health Affairs website of the Ministry of National Guard​.
      • Verification
      Service Details Start the service
    • View (MRR) Material receiving Report Service
      An electronic service that allows the suppliers to print a material shipment receipt report through the isupplier gate without the need to visit MNGHA premises
      • Vendors
      Service Details
    • ​Inter-facility Patient Transfers​​
      An electronic service that allows the transfer of requests for hospitalized patients or the hospital to the Bed Management Department, and then to the Medical Coordination Department, ensuring that the request is sent to the correct department according to the workflow. It also provides effective tracking of new requests, organizes them, enables document sharing, and allows searching based on the requests metadata. Additionally, it generates reports and provides updates on the request via SMS or email, without the need to visit MNGHA premises.
      • Patient
      Service Details Start the service
    • Add Familiy Member

      An electronic service that provides to patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers the feature of opening a new file for a dependent, without the need to visit MNGHA premises.​​
      • Patient
      Service Details
    • Automatic addition of children's permissions

      ​This is electronic and proactive service that automatically adds eligible children under the age of 18 to their parents' accounts in the Malafi app, enabling parents to access their children's medical records, monitor their health status, and manage their health needs easily and securely.

      • Patient
      Service Details
    • Automatic issuance of maternity leave

      ​A proactive service that automatically issues a 90 day maternity leave for the patient starting from the date of delivery immediately upon the registration of the birth record in the BESTCare system without requiring the patient to submit a request or visit a physician to obtain the leave electronically

      • Patient
      Service Details
    • Automatic update of insurance coverage

      ​This is an electronic and proactive service  system periodically identifies patient records with expiring insurance coverage verifies the renewal status via the Council of Health Insurance platform, and updates the insurance coverage details within the electronic health system. A notification is then sent to the user confirming that the insurance coverage update has been completed.

      • Patient
      Service Details
    • Automatic update of the patient's national address

      ​An electronic and proactive service that automatically reviews and updates the patient's National Address by integrating with the Wasel service  reflecting the updated address data in the electronic health system and the Malafi application  without requiring the patient to request an update or manually enter their details

      • Patient
      Service Details
    • Bank Confirmation Letter Service
      An electronic service that allows the concerned authority to check the employee's salary confirmation letter (in both Arabic and English) through the MNGHA Website​.
      • Verification
      Service Details Start the service
    • Book New Appointment

      An electronic service that enables patients to easily book appointments at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers. Patients can also view upcoming and past appointments, as well as appointment requests within a specified timeframe, without the need to visit MNGHA premises. In addition, it allows the patients to send the appointment ticket via email and display it in PDF format. It also provides the patients with the service of the clinics location coordinates to facilitate navigation.

      • Patient
      Service Details
    • Cancel Appointment

      An electronic service that enables patients to cancel an appointment at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers. Patients can also view upcoming and past appointments, as well as appointment requests within a specified timeframe, without the need to visit MNGHA premises. In addition, it allows the patients to send the appointment ticket via email and display it in PDF format before canceling the appointment.​
      • Patient
      Service Details
    • Dental Appointments Booking
      An electronic service that allows the patients who wish to book or reschedule or cancel an appointment at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers the feature of booking canceling or rescheduling appointments as well as displaying all upcoming and previous appointments and appointment requests within a specific period of time, without the need to visit MNGHA premises. In addition, it allows the patients to send the appointment ticket via email and display it in PDF format. It also provides the patients with the service of displaying the clinic location coordinates where the appointment was booked.
      • Patient
      Service Details
    • Dependents List Review
      An electronic service that provides to patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers the feature of viewing the files of dependents registered under the patient's name, such as children, without the need to visit MNGHA premises.​
      • Patient
      Service Details
    • Dulani Service
      The Dulani service provides the patient at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers accurate guidance directions to help patients reach their destination in a convenient and easy way using a mobile phone electronically through Malafi application.​ 
      • Patient
      Service Details
    • Earning Statement Letter Service
      An electronic service that allows employees of Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to obtain a total income statement for a period of six months or a year, to be submitted to the concerned authority, without the need to visit MNGHA premises.
      • Verification
      Service Details Start the service
    • Education Content Review

      An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to display King Abdullah Health Content Encyclopedia, without the need to visit MNGHA premises.

      • Patient
      Service Details
    • Electronic Medical Record Details Review
      An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to view the medical record number, height, weight, blood type, and registered allirges of the user, in addition to displaying the body mass index, without the need to visit MNGHA premises.​
      • Patient
      Service Details
    • Eligibility Review

      An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to view all available treatment eligibility types and their validity date, and the ability to update the medical file, without the need to visit MNGHA premises.

      • Patient
      Service Details
    • Emergency Previous Visit History Review

      An electronic that allows the patients with previous visits to the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers under emergency department to review all care details provided during their visits. These include the treating physicians name, appointment date, prescribed medications, laboratory tests, diagnosis, visit notifications, and a post-visit guide. Additionally, patients can send visit information via email and update their health status after the visit, without the need to visit MNGHA premises.

      • Patient
      Service Details
    • Employment Certification Verification Service
      An electronic service that allows the concerned authority to check the employee's information (in both Arabic and English) through the Ministry of National Guard's Health Affairs website.

      • Verification
      Service Details Start the service
    • Export Laboratory Test Results
      An electronic service that enables patients to export their approved laboratory test results through the Malafi application. Patient information, test details, and results are automatically retrieved from connected health systems, allowing patients to select a test, view its results, and export them for saving, printing, or sharing by email. Patients can access their results without completing a form, re-entering existing information, or visiting the healthcare facility to obtain them.
      • Patient
      Service Details
    • Export Outpatient Prescriptions
      An electronic service that enables outpatients to export prescription reports through the Malafi application. Approved prescriptions, medication details, and prescribed dosages are automatically retrieved from the health system. Patients can select a prescription, view its details, and access its report in PDF format or export it for printing or sharing by email, without completing a form, re-entering prescription information, or visiting the healthcare facility to obtain it.
      • Patient
      Service Details
    • Find a Location

      An electronic service that allows all visitors to the portal to easily search for clinic locations within the Health Affairs facilities at the National Guard Ministry or its affiliated health centers. It provides information about each clinic, its location on Google Maps, a description of its site, contact details, and extension numbers to facilitate visitors access to the location, without the need to visit MNGHA premises.​​

      • Website
      Service Details Start the service
    • Find a Physician

      An electronic service that allows all visitors to the portal to easily search for physicians working in the Health Affairs facilities at the National Guard Ministry or its affiliated health centers, with the ability to view the profile of each physicians in all regions, without the need to visit MNGHA premises.​​

      • Website
      Service Details Start the service
    • Grant Access to a Family Member

      An electronic service that provides to patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers the feature of granting an access to a family member to access a personal file, without the need to visit MNGHA premises.​

      • Patient
      Service Details
    • Inpatient Previous Visit History Review

      An electronic that allows the patients with previous visits to the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers under inpatient department to review all care details provided during their visits. These include the treating physicians name, appointment date, prescribed medications, laboratory tests, diagnosis, visit notifications, and a post-visit guide. Additionally, patients can send visit information via email and update their health status after the visit, without the need to visit MNGHA premises.

      • Patient
      Service Details
    • Issuance and updating of the electronic patient card

      ​A proactive service that automatically issues or updates the patients electronic card when there is a change in the patients data affecting the card in the Health Information system  such as adding a new treatment eligibility or updating the validity of an existing treatment eligibility  without the need for the patient to come to the hospital or review.

      • Patient
      Service Details
    • Jobs Search
      An electronic Service that allows users to search in an extensive database of available jobs in the recruitment gate without the need to visit MNGHA premises, with options to filter results by location, experience level, and other criteria.​
      • Careers
      Service Details Start the service
    • Liver and Kidney Donation

      This electronic service enables individuals to register their desire to donate organs entirely online, without the need to visit the MNGHA Health Affairs premises, making the registration process easier and saving time and effort for beneficiaries.

      • Patient
      Service Details Start the service
    • Medical Eligibility and Coordination Status Inquiry-MNGHA
      An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to view all available treatment eligibility types and their validity date, and the ability to update the medical file, without the need to visit MNGHA premises.
      • Patient
      Service Details
    • Medical Eligibility Request

      An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to view all available treatment eligibility types and their validity date, and the ability to update the medical file, without the need to visit MNGHA premises.

      • Patient
      Service Details Start the service
    • Medical Report Review

      An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to view and print available medical reports, such as sick leave report, burial permits, patient escort reports, and maternity leave certificates, without the need to visit MNGHA premises​.

      • Patient
      Service Details
    • Medical Report Verification Service

      An electronic service that allows the verification of medical reports for patients and visitors of the Ministry of National Guard Health Affairs or its affiliated health centers, without the need to visit MNGHA premises. (Reference Number (REF: ROI)

      • Verification
      Service Details Start the service
    • Movable Assets

      An electronic service that displays the recommended items for sale, allowing other government entities to view them and inform the Health Affairs at the National Guard Ministry if they wish to acquire these items for their benefit, without the need to visit MNGHA premises.​​

      • Government
      Service Details Start the service
    • Open New File Electronically

      This service enables beneficiaries at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers to open a medical file electronically using a mobile phone.​

      • Patient
      Service Details
    • Open New file for New baby

      ​A proactive procedure initiated immediately upon documenting a birth in the system. The medical record is generated and activated automatically to ensure immediate readiness for care, concluding with an automated notification sent to the parents confirming the creation of the record electronically.

      • Patient
      Service Details
    • OR Patient Journey tracking tool

      ​It is a proactive digital service that keeps the patient's family comprehensively and instantly informed about every stage of the process within the operating department electronically, providing them with peace of mind and sparing them the anxiety of waiting.

      • Patient
      Service Details
    • Outpatient Previous Visit History Review

      An electronic that allows the patients with previous visits to the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers under outpatient clinics to review all care details provided during their visits. These include the treating physicians name, appointment date, prescribed medications, laboratory tests, diagnosis, visit notifications, and a post-visit guide. Additionally, patients can send visit information via email and update their health status after the visit, without the need to visit MNGHA premises.

      • Patient
      Service Details
    • Pathology Test Results Review
      An electronic service that provides patients at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers with the ability to view pathology test results in addition to send them via e-mail, without the need to visit MNGHA premises.
      • Patient
      Service Details
    • Patients and Visitors Feedback
      An electronic service and a communication channel with MNGHA patients and visitors to receive all comments and work on improving them.
      • Patient
      Service Details Start the service
    • Permits System
      The Permit Request System is an electronic system dedicated to managing and issuing permits for the Ministry of National Guard Health Affairs. This system allows the submission of permit requests, including permits for contracted companies and suppliers.​
      • Website
      Service Details Start the service
    • Personal Account Creation Service

      An electronic service that enables individuals to create their profile on the employment portal without having to visit the Ministry of National Guard Health Affairs headquarters, making it easier for them to access job search services, submit resumes, and track job applications​
      • Careers
      Service Details Start the service
    • Predictive Appointments Booking

      A proactive service that manages appointments intelligently and automatically by identifying the patient need for an appointment and automatically assigning a suitable slot based on priority, the patient condition and the specific appointment requirements  And automatically notifying the patient  of the appointment details and displaying it among upcoming appointments in the Malafi app. 

      The service automates the appointment booking journey eliminating the need for patients to search for slots or submit booking requests, as well as removing the need for manual booking by staff thereby accelerating patient access to healthcare and enhancing the efficiency of appointment management and utilization electronically.

      • Patient
      Service Details
    • Print Vendor Wise PAF Details Sorted by PAF Date Service
      An electronic service that allows the suppliers to print payment authorization forms based on their date through the isupplier gate without the need to visit MNGHA premises​
      • Vendors
      Service Details
    • Proactive medication delivery following a virtual visit

      ​This proactive service complements the patient's virtual visit journey by dispensing medications prescribed during the consultation and automatically preparing them for delivery to the patient's registered and updated National Address eliminating the need for a hospital visit or a separate delivery request. The service utilizes updated National Address data through integration with the Wasel service, ensuring accurate delivery and completing the virtual care journey by successfully getting the medication to the patient electronically.

      • Patient
      Service Details
    • Proactive preventive screenings

      A proactive service designed to enhance prevention and early detection by automatically identifying appropriate preventive screenings for patients based on age and gender, in accordance with best practices and approved international recommendations. The system identifies due screenings and generates the corresponding medical orders; it then notifies patients of the recommended preventive screenings when they access the Malafi application without requiring a prior request from the patient. This approach fosters prevention and early detection while encouraging beneficiaries to undergo the right screenings at the right time electronically.
      • Patient
      Service Details
    • Provide Home Health Care Service

      An electronic service provided to patients registered in home health care at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers, allowing them to request a visit, medicine, tools, or change the location and mobile number, in addition to searching for all previous requests, without the need to visit MNGHA premises.

      • Patient
      Service Details
    • Refill Prescriptions

      An electronic service that provides to patients who has a medication prescription at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers with the feature of displaying a list of current and previous medication prescriptions, without the need to visit MNGHA premises. In addition to the ability to re-order a refill of the medication.

      • Patient
      Service Details
    • Request Virtual Emergency Service

      A service provided electronically to patients at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers, allowing them to request a virtual emergency to provide an urgent care to the patients without the need to attend the hospital emergency department physically.

      • Patient
      Service Details
    • Reschedule Appointment

      An electronic service that allows the patients to modify an appointment at the Ministry of National Guard Health Affairs facilities or affiliated health centers. with the feature of rescheduling and canceling appointments, as well as displaying all upcoming and previous appointments and appointment requests within a specific period of time, without the need to visit MNGHA premises. In addition, it allows the patients to send the appointment ticket via email and display it in PDF format. It also provides the patients with the service of displaying the clinic location coordinates where the appointment was rescheduled.​
      • Patient
      Service Details
    • Review and Refill Prescriptions
      An electronic service that provides patients at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers with the feature of displaying a list of current and previous medication prescriptions. It also enables the patient to export reports and send them via e-mail or view them in PDF format, without the need to visit MNGHA premises. In addition to the ability to re-order a refill of the medication and add an alarm to remind you of the time to take the medication, the patient can also view current medication alerts.
      • Patient
      Service Details
    • Review Emergency Prescriptions
      An electronic service that provides to patients who has a medication prescription in the emergency department at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health center with the feature of displaying a list of current and previous medication prescriptions. It also enables the patient to export reports and send them via e-mail or view them in PDF format, without the need to visit MNGHA premises. In addition to the ability to re-order a refill of the medication and add an alarm to remind you of the time to take the medication, the patient can also view current medication alerts.
      • Patient
      Service Details
    • Review Inpatient Prescriptions
      An electronic service that provides to patients who has a medication prescription in the Inpatient department at the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers with the feature of displaying a list of current and previous medication prescriptions. It also enables the patient to export reports and send them via e-mail or view them in PDF format without the need to visit MNGHA premises. In addition to the ability to re-order a refill of the medication and add an alarm to remind you of the time to take the medication, the patient can also view current medication alerts.
      • Patient
      Service Details
    • Service for Creating Your Resume Account

      An electronic service that allows users to build, create, and store their resumes on the recruitment portal without having to visit the Ministry of National Guard Health Affairs headquarters. It also provides customizable templates and tools to highlight skills and experience.​
      • Careers
      Service Details Start the service
    • Smart monitoring of patient vital signs

      ​A proactive service enabling continuous monitoring of a patient's vital signs electronically  through the automatic synchronization of readings from wearable devices linked to the My Health feature within the Malafi app. Vital sign readings are automatically updated in  My Health  and transmitted to the Personal Health Record linked to the electronic health system. This ensures the availability of up-to-date vital sign data and facilitates health monitoring particularly for patients with chronic conditions without the need for manual data entry.

      • Patient
      Service Details
    • Special Clinic Results Review
      An electronic that service provides patients at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers with the ability to view the special clinics results, without the need to visit MNGHA premises.​
      • Patient
      Service Details
    • Suggestions & Complaints Review
      An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to submit suggestions and complaints to the Patient Services Department to ensure the quality of cares, without the need to visit MNGHA premises.
      • Patient
      Service Details
    • Track Application Status
      An electronic Service that allows users to track the status of submitted applications and receive notifications on the recruitment gate without the need to visit NGHA premises.​
      • Careers
      Service Details Start the service
    • Update Medical File

      ​A proactive service aimed at ensuring the continued eligibility of employees and their dependents to access healthcare services. This is achieved by automatically verifying eligibility and updating the validity of medical records within the electronic health system prior to expiration, without requiring the beneficiary to submit a request or visit the facility. The system will push notification to user once the update completed electronically

      • Patient
      Service Details
    • Vaccination Information Review
      An electronic service that allows the patients to view detailed information about vaccinations they have received at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers, without the need to visit MNGHA premises.​​​
      • Patient
      Service Details
    • View PO Details Service
      An electronic service that allows the suppliers to view the details of the purchase orders which has been contracted with through the isupplier gate without the need to visit MNGHA premises.​​
      • Vendors
      Service Details
    • View Unpaid Receipts without Invoices Service
      An electronic service that allows the suppliers to view Unpaid Receipts without Invoices on the site through the isupplier gate without the need to visit MNGHA premises.
      • Vendors
      Service Details
    • Virtual Appointments Booking

      This service allows the patients who wish to book a virtual appointment at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers the feature of booking virtual appointments as well as displaying all upcoming and previous appointments within a specific period of time. In addition, it allows the patients to send the appointment ticket via email and display it in PDF format.

      • Patient
      Service Details
    • Virtual call

      This service provides the patient and his relatives at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers. The feature of this service is to create a virtual connection between them. patient and his family via Bynahm application electronically

      • Patient
      Service Details
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