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Request Virtual Emergency Service

  • Patient
  • Platform: Malafi
  • Product: Virtual Care
  • Service Classification: Integral
  • Service Type: Supportive
  • Proactive Service: No

A service provided electronically to patients at one of the Ministry of National Guard Health Affairs facilities or the National Guard health centers, allowing them to request a virtual emergency to provide an urgent care to the patients without the need to attend the hospital emergency department physically.

Service Level Agreement
Segments Target

Individuals

Target User

Citizens, Residents

User Attribute

Not applicable

Service Launch Date

21/4/2024

Service cost

Free

Service language

Arabic and English

Service execution time

Immediately

Service channels

IOS Application , Android Application

FAQ
FAQ
Download user manual
Mobile Application
App Store Google Play
  • Log-in to Malafi application using your Nafath, biometric, or credentials.
  • Go to the Main Page in Malafi application.
  • Click on the Virtual Care  icon.
  • Click on the button [Book New Appointment] then choose  [Virtual Emergency].
  • A service introduction message will appear click on the button [Confirm].
  • A disclaimer message will appear click on the button [Confirm].
  • A message will be displayed confirming your request.

  • An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.

  • Medical Record Number​

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