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Digital Government Authority
Registered on Digital Government Authority: 20251201338

Suggestions & Complaints Review

  • Patient
  • Platform: Malafi
  • Product: Suggestions & Complaints Review
  • Service Classification: Procedural
  • Service Type: Supportive
  • Proactive Service: No
An electronic service that allows patients at one of the Ministry of National Guard Health Affairs (MNGHA) facilities or affiliated health centers to submit suggestions and complaints to the Patient Services Department to ensure the quality of cares, without the need to visit MNGHA premises.
Service Level Agreement
Segments Target

Individuals

Target User

Citizens, residents

User Attribute

Not applicable

Service Launch Date

1/9/2016

Service cost

Free

Service language

Arabic and English

Service execution time

Immediately

Service channels

IOS Application , Android Application

FAQ
FAQ
Download user manual
Mobile Application
App Store Google Play
  • Log-in to Malafi application using your Nafath, biometric, or credentials.
  • Click on "Profile" in bottom of the screen.
  • Click on suggestions and complaints icon.
  •  select the required service.
  • write the content of the message.
  • add email.
  • add attachments if any.
  • click send.

  • An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.

  • National ID or Iqama number

  • Mobile Number

  • Military or employment enrollment confirmation

Comments & suggestions For any inquiry or feedback on the current page, please fill the required information.
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Overview About MNGHA Sustainable Development Open Data About Portal Digital Channels Policies Service Level Agreement Secure Usage Policy Accessibility User Charter
Contact & Support E-Participation Help and Support Contact us FAQ
Important links Unified National Platform Open Data Portal National Strategy for Data & AI Saudi Vision 2030 Public Consultation Platform Tafaul Platform Financial Services Platform (Etimad) Council of Experts in the Council of Ministers The National Center for Archives & Records
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