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Automatic update of insurance coverage

  • Patient
  • Platform: Malafi
  • Product: Eligibility
  • Service Classification: Procedural
  • Service Type: Basic
  • Proactive Service: Yes

​This is an electronic and proactive service  system periodically identifies patient records with expiring insurance coverage verifies the renewal status via the Council of Health Insurance platform, and updates the insurance coverage details within the electronic health system. A notification is then sent to the user confirming that the insurance coverage update has been completed.

Service Level Agreement
Segments Target

Individuals

Target User

Citizens, residents

User Attribute

Not applicable

Service Launch Date

18-05-2026

Service cost

No

Service language

English, Arabic

Service execution time

Immediately

Service channels

Android App, IOS App

FAQ
FAQ
Download user manual
Mobile Application
App Store Google Play

  • Login to Malafi App

  • Click on Eligibility icon

  • view the new eligibility information 

  • ​An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.

  • ​National ID or Iqama number

  • Mobile Number

  • Military or employment enrollment confirmation 


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