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Digital Government Authority
Registered on Digital Government Authority: 20251201338

Predictive Appointments Booking

  • Patient
  • Platform: Malafi
  • Product: Appointments
  • Service Classification: Procedural
  • Service Type: Basic
  • Proactive Service: Yes

A proactive service that manages appointments intelligently and automatically by identifying the patient need for an appointment and automatically assigning a suitable slot based on priority, the patient condition and the specific appointment requirements  And automatically notifying the patient  of the appointment details and displaying it among upcoming appointments in the Malafi app. 

The service automates the appointment booking journey eliminating the need for patients to search for slots or submit booking requests, as well as removing the need for manual booking by staff thereby accelerating patient access to healthcare and enhancing the efficiency of appointment management and utilization electronically.

Service Level Agreement
Segments Target

Individuals

Target User

Citizens, Residents

User Attribute

Not applicable

Service Launch Date

01-03-2024

Service cost

No

Service language

English, Arabic

Service execution time

Immediately

Service channels

Android App, IOS App


FAQ
FAQ
Download user manual
Mobile Application
  • ​Log-in to Malafi application using your Nafath, biometric, or credentials.

  • Go to the Main Page.

  • Click on Appointmnets icon.

  • Book new appointmetn.

  • Refer patient by physician.

  • Verify appointment details through appointments icon

  • ​An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.
  • The patient must be eligible for treatment at the clinic that he or she wishes to book into.
  • National ID or Iqama number

  • Mobile Number

  • Military or employment enrollment confirmation 

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