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Official Saudi Government website URL ends with med.sa

Website belongs to an official government organization in the Kingdom of Saudi Arabia always ends with med.sa

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Registered on Digital Government Authority: 20251201338

Reschedule Appointment

Patient
Platform: Malafi
Product: Reschedule Appointment
Service Classification: Integration
Service Type: Basic
Proactive Service: No

An electronic service that allows the patients to modify an appointment at the Ministry of National Guard Health Affairs facilities or affiliated health centers. with the feature of rescheduling and canceling appointments, as well as displaying all upcoming and previous appointments and appointment requests within a specific period of time, without the need to visit MNGHA premises. In addition, it allows the patients to send the appointment ticket via email and display it in PDF format. It also provides the patients with the service of displaying the clinic location coordinates where the appointment was rescheduled.

Service Level Agreement

Segments Target

Individuals

Target User

Citizens, residents

User Attribute

Not applicable

Service Launch Date

1/9/2016

Service cost

Free

Service language

Arabic and English

Service execution time

Immediately

Service channels

IOS Application , Android Application

FAQ

Download user manual

Mobile Application

Log-in to Malafi application using your Nafath, biometric, or credentials.
Go to the Main Page in Malafi application.
Click on the Appointments icon.
A list of all the scheduled appointments will appear.
Click on the appointment you wish to reschedule.
Click on the button [Reschedule].
Choose a suitable date and time to reschedule the appointment.
A pop-up message will appear, displaying all the appointment details.
Review the message details, then click on the button [Confirm].
You will receive a message confirming your appointment.

An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.
The patient must be eligible for treatment at the clinic that he or she wishes to reschedule.

National ID or Iqama number.
Mobile Number.
Military or employment enrollment confirmation.

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