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Digital Government Authority
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Proactive medication delivery following a virtual visit

  • Patient
  • Platform: Malafi
  • Product: Prescriptions
  • Service Classification: Procedural
  • Service Type: Basic
  • Proactive Service: Yes

​This proactive service complements the patient's virtual visit journey by dispensing medications prescribed during the consultation and automatically preparing them for delivery to the patient's registered and updated National Address eliminating the need for a hospital visit or a separate delivery request. The service utilizes updated National Address data through integration with the Wasel service, ensuring accurate delivery and completing the virtual care journey by successfully getting the medication to the patient electronically.

Service Level Agreement
Segments Target

Individuals

Target User

Citizens, Residents

User Attribute

Not applicable

Service Launch Date

01-01-2026

Service cost

No

Service language

English, Arabic

Service execution time

Immediately

Service channels

Android App, IOS App


FAQ
FAQ
Download user manual
Mobile Application
  • Log-in to Malafi application using your Nafath, biometric, or credentials.

  • Go to the Main Page.

  • Click on Virtual Care icon.

  • Book virtual appointmnet.

  • Add a prescription during the visit by the physician.

  • View visit details

  • Send a notification to the user that the prescription will be delivered via a shipping company

  • An active medical file that is eligible to get the service in one of the Ministry of National Guard Health Affairs facilities or National Guard health centers.

  • A prescription within a virtual visit.

  • National ID or Iqama number

  • Mobile Number

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